Employment – Orlando Union Rescue Mission

The Orlando Union Rescue Mission is hiring for the following positions:


WELCOME SERVICES COORDINATOR

To express interest in this position, please contact janice.roberson@ourm.org.

Division: Women, Children and Family Division

Reports To: Director of Women, Children and Families Division

FLSA Status: Non-Exempt

Summary:

The Welcome Services personnel are usually the first representative that visitors, potential donors, and volunteers will see upon entering campus.  This position requires an individual that possesses interpersonal skills who acts as a welcoming agent by greeting, answering questions, interviewing, and/or referring individuals entering the OURM Home with the goal of representing Jesus Christ with a Godly demeanor at all times whether in person or on the telephone.

Duties Include:

  • Provides access for OURM staff, donors, volunteers, residents into the Women, Children, and Families Division building
  • Warmly welcomes and greets EVERYONE including staff and OURM volunteers, vendors, donors, and visitors in person or on the telephone
  • Greets and directs health, fire, police, and other government personnel to the appropriate area of concern when applicable
  • Greets and directs visitors (during appropriate visitation times) as well as ensure visitors sign in and out on the appropriate log
  • Invites prospective applicants to fill out an application for residency once they have acquired all pertinent criteria and copied documents…currently Monday through Saturday from 9 a.m. to 4 p.m.
  • Reviews for accuracy the completion of Applications for Residency, ensuring names and numbers are legible, then proceed with the video presentation
  • Enters and ensures all pertinent applicant info onto Application Tracker spreadsheet at original inception as well as follow up calls
  • Maintains a visible staff presence at all times…except for emergencies
  • Answers resident and/or prospective residents questions about the OURM Program and refers individuals to other community resources when needed and in conjunction with the Case Management staff when applicable
  • Identifies and records (scans) approved volunteers, vendors, and includes pertinent info in daily evening report.  Greets and makes sure each is signed in and out on the volunteer log and is directed to the appropriate department.  In addition, distributes and retrieves volunteer badges, gives out volunteer information packets when applicable
  • Remains aware of the comings and goings of residents on/off the property as much as possible, requesting they sign in/out and reports discrepancies to BCM, preferably via e-mail
  • Distributes medicines, cleaning products, toiletries, and related supplies to residents upon request
  • Dispenses room keys to adult residents (only) and unlocks doors as needed
  • Monitors the various cameras in the front office and reports any unusual sightings to appropriate staff. Reports any unauthorized individuals coming or attempting to come onto campus.  Monitors who enters/exits property via the front gate when applicable and remains familiar with fire alarm and evacuation procedures in order to assist residents and staff with such activities
  • Makes announcements alerting residents of mealtimes, curfew/bedtimes, and daily, weekly upcoming events
  • Receives and records savings deposits with accompanying documentation and makes copies for residents and BCMs
  • Maintain familiarization with Service Opportunity Charts and all other notifications and advertisements on display at the Front Desk
  • Distributes and ensures residents have submitted signed documentation by Case Management approving curfew, child care contracts, maintenance requests, withdrawal requests, service opportunity changes for both adults and children where applicable
  • Receives and directs internal and external calls to staff and takes messages for current residents without confirming specific residency (due to confidentiality). Answers phone call for residents, pages residents, or takes messages when applicable
  • Distributes mail to residents and other staff and keeps a log of forwarding information for transitioning residents
  • Reports problems/issues concerning residents to their respective BCM or OURM Leadership
  • Serves as a liaison for, without becoming personally involved with, residents who want to speak with their BCM and/or other Mission Leadership
  • Listens, prays, and gives biblical instruction upon request…informing BCM at the first opportunity after such activity
  • Hands out forms to include, but not limited to: job search, grievance, incident, birthday, referral forms, and proof of residency
  • Maintains various logs to include, but not limited to: Daily Call, Chapel and Bible Study Attendance (to include Bibles and Decisions), Vehicle sign out/in, request for, and mileage, Transitions, Key, Medicine, Housekeeping, Cleaning Products/Supplies
  • Updates various clipboard logs: late dinner, bagged lunch, visitor, resident sign-in/out, ELC/YLC, etc.
  • Compiles and updates Resident List to maintain current information identifying the number of adults and children residing on the property during each shift, along with recording move-ins and move-outs
  • Receives and records donations in receipt book ensuring items are removed from lobby area in a timely manner…during every shift when necessary
  • Reports to appropriate staff via e-mail what happened during evening shift(including all daily volunteers) through an Evening Shift Summary Report
  • Prepares and distributes staff time cards on a weekly basis
  • Prepares, maintains, and makes accessible sufficient amounts of each form in assigned location at Welcome Services/ Intake areas
  • Accepts and signs for delivery companies and repair persons as to work completed, when directed
  • Makes and records 911 calls as requested by Mission Leadership, including but not limited to BCMs
  • Keeps and maintains a current community resource file with current information
  • Maintains safe and clean reception area
  • Maintains continuity among work teams
  • Provides general administrative and clerical support
  • Monitors the surrounding of the front lobby and diligently reports any unusual sightings. Reports any unauthorized individuals coming onto campus. Monitors who enters/exits property and remains familiar with fire alarm and evacuation procedures in order to assist with such activities.
  • Receives and records donations in receipt books when necessary.
  • Receives and directs internal and external calls to staff and takes messages for Admin staff.
  • Greets and directs health, fire inspectors, and other government personnel to the appropriate department.
  • Greets and directs visitors and requests visitors sign in and out on the visitor log sheet.
  • Ensures that staff presence is readily available at the front desk at all times.
  • Other duties as directed.

Job Requirements:

  1. Ability to effectively communicate with residents, OURM staff, and other community organizations.
  2. Ability to organize and keep files updated.
  3. Ability to be an OURM staff team member.
  4. Ability to prioritize job tasks and efficiently manage time.
  5. Understand and adhere to all HIPPA guidelines and regulations
  6. Understands and displays sensitivity related to cultural diversity.
  7. Ability to write routine reports and correspondence and meet stated deadlines.
  8. Ability to speak before groups, OURM staff, and other community organizations.
  9. Knowledge and practiced application of computer software, (word, excel, etc.).
  10. Basic Math skills.
  11. Valid driver’s license.
  12. Must adhere to OURM Policies/Procedures and Doctrinal Statement as outlined.

 Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee is occasionally required to climb or balance and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.


Community Engagement Officer

To express interest in this position, please contact freddy.clayton@ourm.org.

Division: Administration – Development Department

Reports To: Director of Development

FLSA Status: Non-Exempt

Summary:

The Community Engagement Officer is a position in developing and facilitating relationships between the Orlando Union Rescue Mission (OURM) and the surrounding community, local churches, businesses, and organizations within and beyond Central Florida.  The Community Engagement Officer is responsible for ensuring that OURM’s vested interest in and beyond the community is recognized and visible. To facilitate effectiveness and efficiency in this role, the Community Engagement Officer position will be physically embedded in the community through partnerships with appropriate community-based organizations and stakeholders. In addition, the Community Engagement Officer will gain sponsorships throughout and beyond the Central Florida community. He/she will also work closely with the Volunteer Services Coordinator with various projects that require collecting gift-in kind materials or community sponsorships and partnerships, along with assistance in rebranding the Orlando Union Rescue Mission.

Primary Responsibilities Include:

-Develop & maintain strong and authentic relationships with community partners, churches, businesses, and organizations

-Maintain an acute awareness about the OURM brand, programs, and activities

-Must develop creative approaches to raising visibility of ministry

-Establish and encourage partnerships with community organizations, churches, and businesses with OURM through prayer support, volunteer service, gift-in-kind drives, and financial contributions

-Identify and gain sponsorship opportunities for OURM events

-Arrange speaking engagements or mission fair exhibits to increase community awareness of OURM

-Maintain and proactively cultivate middle donor and corporate donor portfolio (workplace giving)- encouraging increased financial support.

-Secure and serve as main contact for OURM events

-Proactively search and attend (with prior approval from the Director of Development) various community/Mission related events occurring in Central Florida

-Actively create and/or oversee OURM fundraising events

-Maintain current list of surrounding community calendar events

-Create, solicit and maintain OURM endorsement files

-Other duties as assigned by Director of Development

Qualifications:

– Bachelor’s degree in Communications or related experience

– At least 4 years of experience

– Must possess excellent interpersonal, verbal, and written communication skills

– Excellent word processing software knowledge and skills (Microsoft Office)

– Professional, goal-oriented, creative, self-starter

– Must be a team player

– Must have the ability to organize and prioritize work

– Must have an outgoing personality

– Must have the ability to interact effectively with the people and organizations

– Must be willing to work evenings and some weekends

– Applicant must adhere to OURM Staff Manual/Doctrinal Statement and agree to abide by all information contained therein


Youth Learning Center, Early Learning Center & Career Learning Center Director

To express interest in this position, please contact evelyn.hovis@ourm.org.

Division: Family Life Center, Early Learning Center & Career Learning Center Director

Reports To: President/CEO

FLSA Status: Exempt

Summary: The Director of the Youth Learning Center, Early Learning Center, and Career Learning Center oversees the YLC, ELC, and CLC Departments and carries out supervisory responsibilities in accordance with Orlando Union Rescue Mission Policies/Procedures and applicable laws.  The Director does the following: provides direction, development, management, and leadership to the OURM staff;  directly supervises all departmental staff, including training, scheduling, evaluating, and participating in personnel decisions; addresses youth behavioral issues and residents’ questions and complaints and resolves problems according to stated guidelines while striving to educate and empower youth and children through biblically based interactions; and works with the CEO to ensure the relevant programs and activities are the highest quality possible and align with the OURM Mission & Vision.

 Duties:

Pertaining to the YLC

  1. Provides overall supervision of the conduct and safety of YLC staff and youth.
  2. Guides and sets an example for all participants in the YLC programs and activities and provides mentoring and clear instruction to promote youth self-regulation and social competency.
  3. Identifies, develops, and applies organized activity schedules and related curriculum.
  4. Oversees cleaning of the area to Mission standards and reports maintenance issues to the appropriate staff.
  5. Records youth activity and generates documentation of youth progress.
  6. Documents possible liability issues and reports to OURM leadership for appropriate follow-up.
  7. Oversees organization and distribution of snacks and meals.
  8.  Inventories and orders snacks and supplies for activities, offices, and cleaning and maintenance of the physical plant.
  9. Ensures children’s negative behavior is addressed (as dictated by policy) and documented with notice to appropriate parties.
  10. Facilitates volunteer assignments in conjunction with and under the direction of OURM Volunteer Department.
  11. Oversees all administrative functions within the department.
  12. Performs other duties as directed.

Pertaining to the ELC

  1. Assists in the development of ELC curriculum and ensures staff and resident compliance with the policies and procedures of the OURM.
  2.  Encourages open communication and transparency between staff, children, and residents.
  3.  Ensures children’s negative behavior is addressed (as dictated by policy) and documented with notice to appropriate parties.
  4.  Provides periodic evaluations of children’s progress to parents and staff.
  5.  Ensures adherence to OURM standards concerning cleanliness and maintenance of the facility.
  6.  Ensures the OURM staff is attentive to a child’s physical needs (i.e., feeding, nose wiping, general hygiene, diaper/clothing changes, etc.) while providing a nurturing and safe environment.
  7. Facilitates volunteer assignments in conjunction with and under the direction of OURM Volunteer Department.
  8. Oversees all administrative functions within the department.
  9.  Performs other duties as directed.

Pertaining to the CLC

  1.  Oversees initial assessments to determine the custom-made curriculum of each individual student.
  2.  Facilitates departmental improvements through a positive work environment, analyzing program needs, and developing program goals and action plans.
  3.  Oversees the student instruction worksheets and workbooks.
  4.  Oversees student evaluations.
  5.  Meets with Case Managers and other staff as needed regarding student development, performance, and conduct.
  6.  Identifies possible funding opportunities to OURM Development Department and preparing grant updates as needed.
  7.  Oversees NOVA Memory Retention Course and functions related to the course.
  8.  Oversees instruction of students on Microsoft programs related to the NOVA academic system.
  9. Oversees the upgrades for NOVA software as appropriate.
  10. Oversees the coordination of the NOVA cap and gown graduation ceremony in conjunction with the Director of Guest Services.
  11. Oversees the coordination with the Board of Education regarding procedures, testing, and vouchers.
  12. Oversees the testing of students at check points for readiness, including practice exams as required by the Board of Education.
  13.  Oversees the recruitment of professionals from within the community to tutor OURM residents.
  14.  Acts as a liaison for establishing and maintaining mutual understanding of student goals.
  15.  Oversees the ongoing technical support for computer software and hardware.
  16.  Oversees daily classroom mentoring and instruction.
  17.  Oversees in-service training sessions as requested.
  18.  Leads and supervises all CLC operations, volunteers, and program participants.
  19.  Oversees the Victorious Life Class in the development of curriculum.
  20. Oversees all administrative functions within the department.
  21. Performs other duties as directed.

Job Requirements:

  1. Bachelor or Master’s Degree in a relevant field of study or three years of practical experience working in a rescue mission or similar organization.
  2. Supervisory or management experience within a childhood education, social service, counseling, or other relevant environment.
  3. A clear understanding of the developmental needs of children and youth.
  4. Training or relevant experience in child and youth behavioral management and development.
  5. Ability to speak effectively with and coach parents about biblically-based parenting.
  6. The ability to identify, organize, and implement a broad range of child and youth seasonal programs and activities.
  7. Flexibility with youth, parents, residents, and staff.
  8. The ability to set staff goals and to develop timelines to support professional development.
  9. The ability to prioritize work tasks and complete them in a timely manner.
  10. The ability to work as a team member with other Mission staff.
  11. The ability to identify child and youth referral needs, and to work with Mission Case Managers to provide external support if necessary.
  12. An awareness, understanding, and practice of cultural diversity.
  13. The ability to read, analyze, and interpret governmental regulations and HIPAA rules as they apply to Mission activities and programs.
  14. The ability to write reports, business correspondence, and procedure manuals effectively.
  15. The ability to present relevant information and programs effectively and to answer questions from Mission team members, volunteers, residents, and the general public.
  16. The ability to define problems, collect data, establish facts, and draw valid conclusions.
  17. Competence with word processing software, spreadsheet software, and internet applications.
  18. Knowledge of community resources and the ability to schedule and organize activities around these resources.
  19. Ability to operate or learn to operate various athletic equipment relevant to Mission programs and activities.
  20. Compliance with OURM Policies/Procedures and Doctrinal Statement as outlined.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and see (close, distant and acute peripheral vision), taste, smell, talk and hear. The employee is frequently required to stand, walk, sit, reach with hands and arms, stoop, kneel, crouch, crawl, grasp, climb, run, and balance in an indoor-outdoor, noisy environment. The employee must be able to lift and move up to 25 pounds.


Sorting Room Clerk

To express interest in this position, please contact penny.burke@ourm.org.

Job Title:  Sorting Room Clerk

Division:  Bargain Store

Department:  Sorting Room

Reports To:  Store Director

FLSA Status:  Non-Exempt

Summary:  Responsible for sorting and pricing items by performing the following duties.

Duties and Responsibilities include the following.  Other duties may be assigned.

  1. Sorts shoes, materials, clothing and cosmetics.*
  2. Tags merchandise*
  3. Prices clothing, linens and shoes. *
  4. Prices and sorts odds and ends.*
  5. Makes sure merchandise gets to floor in timely manner.*

Supervisory Responsibilities: 

Supervises the Sorting Room.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Organizes and assigns work stations, trains and directs disciples.  Also communicates with Manager on stock quantities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

Math Ability: 

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers. Common fractions and decimals.  Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms.  The employee is frequently required to walk, stoop, kneel, crouch or crawl and speak or hear.  The employee must occasionally lift and/or move up to five pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.