Employment – Orlando Union Rescue Mission

The Mission is currently seeking applicants for the following position(s):


To express interest in this position, please contact janice.roberson@ourm.org.

Division: Family Home

Reports To: Family Home Division Director

FLSA Status: Non-Exempt

Job Summary:

Biblical Case Manager (BCM) The primary function of this position is to biblically counsel individuals, couples and/or families in one-on-one, group counseling with an emphasis on attaining knowledge of Jesus Christ as Lord and Savior and assisting to empower guest/residents to reach self- sufficiency, more specifically to overcome homelessness.  The BCM will be responsible for charting each counseling encounter, group, and class in conjunction with a weekly summation of progress related to spiritual, emotional, behavioral and functional goals related to the Individual Case Plan for the individual guest/resident or family.


  1. The Biblical Case Manager shall maintain an assigned case load of 15-25 guest/residents of the Orlando Union Rescue Mission.
  2. The Biblical Case Manager assist our guest/residents to identify their education, career, family, social/emotional, physical health, and spiritual life needs, and guides them in developing their individual/family case plans that set time-lines to attain self-sufficiency with the focus of overcoming homelessness within a biblical framework.
  3. The Biblical Case Manager will also share responsibility with other counselors of teaching up to two Bible classes per week with a small group of residents when requested.
  4. The Biblical Case Manager will compose the Social History summary for each adult guest/resident within the first two weeks of residency.
  5. The Biblical Case Manager reviews, identifies, and records case plan goals with guest/residents; including their transition and after-care plans, if applicable.
  6. The Biblical Case Manager schedules a minimum of two30-minute meeting per week with individuals/families.
  7. The Biblical Case Manager will be responsible for the development of an individualized case plan to be monitored and updated weekly. The case plan will:
  • Provide written goals and objectives specific to the guest/resident.
  • Provide a biblical diagnosis of the spiritual needs of the guest/resident; i.e. evangelism, restoration, forgiveness, anger resolution, marital recovery, parenting, etc.
  • Provide summaries each week to be communicated with other staff involved in the overall case planning of the guest/resident.
  1. The Biblical Case Manager is responsible to record all guest/resident, mission staff, and community resource correspondence within the case file.
  2. Using a biblical approach, the Biblical Case Manager teaches life skills that could include; but are not limited to:
  • Budgeting; including Money Management
  • Parenting
  • Emotional Skills and Problems
  • Anger Management
  • Marriage and Family Relationships
  • Social Skills
  1. When indicated and necessary the Biblical Case Manager contacts, refers and follows up with guest/residents who are referred to community resources, that could include; but are not limited to:
  • Mental Health Facilities
  • Job Resources
  • Medical Health Professionals
  • Money Managers
  • Child Care Centers
  • School and Education Resources
  • Other
  1. The Biblical Case Manager regularly contacts the Career Learning Center, Victorious Life Class (CLC/VLC), and the Youth Life Center, Early Learning Center (YLC/ELC) Staff and, if needed, is responsible for coordinating any needed action steps, (meetings, conference calls, summarizing and recording/writing etc.), to track progress and or resolve guest/resident conflicts or issues.
  2. The Biblical Case Manager regularly checks guest/resident church, chapel and Bible study attendance.
  3. The Biblical Case Manager checks resident housekeeping chores and performs weekly (or more) room checks.
  4. The Biblical Case Manager will participate in regular staff meetings for planning and preparation of client care to include, but not limited to:
  • Daily meeting with the other BCM’s and staff to discuss and document immediate concerns, crisis’s, and or plans.
  • Weekly staff meetings with all staff involved in the overall care and support of the guest/resident to enhance interdepartmental communication.
  1. The Biblical Case Manager attends required OURM meetings.
  2. The Biblical Case Manager will plan, coordinate, and assist with guest/resident move outs from the facility.
  3. The Biblical Case Manager oversees all other Mission guest/resident requirements that can include; but are not limited to:
  • Providing needed supplies
  • Monitoring dining room activity
  • Taking attendance at Chapel and or Bible study
  • When needed, locking laundry rooms
  • When needed, filling in at Welcome Services
  • When needed, working with volunteers and providing Mission tours
  • Where and when needed, supervises guest/residents, clients and volunteers
  1. In the spirit of team work, the Biblical Case Manager will assist other BCM’s guest/residents when their BCM is unavailable.
  2. When on-duty, the Biblical Case Manager will handle emergencies that require his/her (staff) intervention.
  3. The Biblical Case Manager participates in all training and other staff development required by OURM administration.
  4. The Biblical Case Manager will participate in periodic performance evaluation(s).
  5. The Biblical Case Manager will keep all files in a locked file cabinet behind locked doors and adhere to any HIPPA rules and regulations and conduct themselves with the utmost professionalism and confidentiality.
  6. Other duties as directed.

Job Requirements:

  1. Bachelor or Master’s Degree in Social Service or Counseling-Related field is preferred but can be substituted with Social Service/Counseling-Related work experience.
  2. At least one-year experience working within a Mission setting or corresponding work setting/environment is preferred.
  3. The ability to prioritize job tasks, follow-up, and complete them in a timely manner.
  4. Writing skill in recording case file notes and case plans, as well as referrals and summaries.
  5. Basic math skills.
  6. A clear understanding of HIPPA rules and regulations.
  7. The ability to demonstrate initiative in resolving guest/resident concerns.
  8. The ability to work as a team member in communicating and coordinating case plans and meetings with other OURM staff.
  9. Experience in identifying guest/resident need, referring and following up with community resource referrals.
  10. The ability to demonstrate flexibility and to adapt to organizational innovation and corresponding changes that enhance the quality of guest/resident services.
  11. Practical computer knowledge and application. (Word, excel, other agency  related software, internet, etc.)
  12. The ability to form positive relationships with guest/residents that have different cultural backgrounds.
  13. Valid driver’s license
  14. The ability to respond quickly to emergencies.
  15. Must adhere to OURM Policies/Procedures and Doctrinal Statement as outlined.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and talk or hear. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee is occasionally required to climb or balance and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.